Instant increase in active time
Industry: Banking Country: UK-Japan Size: 170 employees Issue/challenge: Due to COVID lockdowns, many operators switched to working remotely from their homes. The management maintained this mode of operation for the customer support operators to save money on office space expenses. However, employee productivity dropped significantly, which became an issue. Bank managers suspected that poor discipline and a decrease in employee active time was the reason. Solution: WorkTime computer active time monitoring software. WorkTime helped investigate a few cases of low employee computer active time. Using these cases, all employees were made aware of the company's policies/expectations regarding acceptable and improper use of working time. GDPR UK: The company uses the WorkTime On-premise edition to ensure GDPR compliance in the UK. Result: Employee computer active time increased instantly from 30-40% to 86%!Issue/challenge
Hundreds of workers switched to working from home since COVID lockdowns began. Even after the lockdown restrictions were lifted, the bank's customer service representatives continued to work remotely. However, when compared to working in the office, employees' productivity, quality of work, and response time dropped dramatically. Working from home made it a challenge to understand the root causes of the problem. It wasn't clear if the slow response time was as a result of work-from-home employees being away from their computers during meetings or had a high volume of requests. In an office setting, it is easier for managers to monitor if employees are on their computers during working hours. But when employees work remotely, this cannot be checked easily.Increase efficiency with WorkTime, instant!
Solution
Greg N. implemented WorkTime to monitor employee attendance, including computer idle and active times. WorkTime clearly shows, when an employee starts and finishes using the computer and, when an employee is idle or active on the computer.Usage
A few employees had an unacceptable attendance pattern: they would start on time (log onto their computers on time), then simply stop using the computers for a few hours. And this was on a daily basis. The company also used software to keep track of employee meetings. The company decided to investigate; perhaps the idle time was attributed to meetings. But it turned out that the idle time wasn't caused by meetings. The management spoke with the employees, issued a warning, and outlined company expectations. The entire process was kept public, thanks to the non-invasive approach followed by WorkTime.Increase efficiency with WorkTime, instant!
Result
The result was better than expected: employee computer active time increased instantly from 30-40% to 86%! Needless to say, management was overjoyed. They also feel much more confident and in control of how their employees spend their working hours when they work from home."We are very pleased with the efficiency with which WorkTime assisted us in increasing and monitoring remote employee active time and attendance." It was quite instant and effortless. This is now a must-have tool in our company. Speaking of remote employees, we've regained control over the quality of working hours, thank you."– Greg N., the manager from the UK bank.
"Thank you for your feedback, Greg! We put lots of effort into making WorkTime as valuable and easy to use for our customers as possible. We are glad that WorkTime continues to help your business every day!"
– Kirill Nesterenko, CEO at WorkTime
