Outsource agency productivity boost with employee monitoring software

More about WorkTime employee monitoring for outsourcing agencies

Outsourcing is a great choice if you need to delegate specific business tasks. Different countries have their own outsourcing trends. For instance, Nordic countries are known for IT nearshoring. India ranks among the leading destinations for IT and software development outsourcing. The Philippines is one more outsourcing giant known for its expertise in support and customer services. If you are looking for outsourcing partners, WorkTime will help to monitor outsourced teams and ensure their high productivity levels.

Pros and cons of outsourcing

Advantages of outsourcing

What are the benefits of outsourcing?
Better focus on core business tasks;
Trained customer support can increase brand loyalty;
Outsourcing cost savings due to reduced operational costs;
Access to skilled professionals and specialized knowledge;
Flexibility and ability to adapt quickly to market changes;
Higher ROI.

Major issues of outsourcing

Despite numerous staff outsourcing benefits, there are some issues to consider:

Different time zones;
Risk of poor service quality
Management challenges;
Communication breakdown.

WorkTime employee monitoring for outsourcing agencies is designed to overcome main outsourcing challenges. Start monitoring your remote teams now to stay confident in your outsourcing strategies success!

Overcome outsourcing challenges with WorkTime

Gain real-time insights into team activity

Make sure outsourced teams stay productive with the WorkTime real-time dashboard. Our non-invasive features to monitor outsourced teams help evaluate productivity, balance the workload, and increase engagement in several clicks. WorkTime generates real-time reports for outsourced teams, showing productivity trends, application usage, and employee status.

Identify and address productivity gaps

WorkTime provides detailed insights into outsourced workers' activity, work patterns, and overall engagement. Analyze 60+ reports to find out the core reason for productivity gaps. Maybe the problem is related to excessive absenteeism, burnout, or lack of focus. Monitor active and idle time of outsourced teams and other performance metrics to catch and prevent productivity issues on time.

Manage productivity across time zones

Effective management regardless of team location is easy with WorkTime time tracking for outsourcing. Our software monitors active and idle hours in different time zones. You can easily check their activity and productivity levels. Outsource employees with confidence and stay sure of remote workers’ productivity.

Enhance transparency and client trust

WorkTime is a non-invasive alternative to traditional monitoring features. We collect only productivity-related metrics like application usage, productivity, or active/idle time instead of capturing personal data. Besides, outsourcing in business often implies sensitive client information that can be captured during monitoring. Evaluate outsourced project efficiency without compromising remote workers' privacy and clients' confidentiality.

Improve communication with remote employees

The communication gap is also among the common challenges faced while company outsourcing. Monitor outsourced employee performance to get a better understanding of the work approach and patterns for each employee. Then, you can use reports during one-to-one meetings to address main issues and provide support. In addition, managers can set personalized goals for remote employees and discuss how to achieve them.

How to outsource effectively with WorkTime?

Here are some ways to manage outsource workers effectively with WorkTime:

Choose the best candidate with our monitoring for outsourcing agencies. Monitor outsourced teams and choose the best-fitting agency for your business. For instance, you can put several agencies on trial and monitor outsourced employees during this period. You will get customizable alerts when remote employees are inactive, late, or unproductive. WorkTime findings will help define who performs the best.
Assess manager effectiveness. WorkTime is designed to ensure the effectiveness of outsourcing your project management. With our features to monitor outsourced teams, you can evaluate the management approach and reveal potential issues. Manage outsource workers effectively with our employee monitoring software.
Evaluate remote outsourcing quality. Use WorkTime to assess employee productivity in outsourced teams. Whether it is BPO (Business Process Outsourcing), nearshoring, offshoring, or another outsourcing model, we are designed to monitor outsourced staff quality based on their performance metrics.

FAQ

What is outsourcing?

Outsourcing is hiring external agencies or employees to handle specific tasks or services. Tools for employee monitoring for outsourcing agencies are essential to ensure productivity, helping organizations effectively manage outsource workers and efficiently monitor outsourced employees.

What is KPI in outsourcing?

Key Performance Indicators (KPIs) include metrics for evaluating the productivity and efficiency of an outsourced team. Performance metrics help businesses track progress, ensure quality, and keep remote teams engaged and motivated. Common KPIs include productivity, attendance, and distraction score. Effective KPI management often requires time tracking for outsourcing. Try WorkTime to manage outsource workers and boost productivity effortlessly.

Why do organizations outsource services?

Organizations outsource services to cut expenses, gain access to expert skills, and prioritize core business activities. Company outsourcing helps increase efficiency and optimize processes. Monitor outsourced employee performance to ensure the quality and productivity of the outsourcing workforce, regardless of the team location.

What are the three most important factors for successful outsourcing?

Clear communication: Establishing transparent goals and expectations ensures smooth collaboration with outsourced employees;
Effective monitoring: Maintain quality and productivity to monitor outsourced teams and track progress;
Performance management: Monitor outsourced employee performance with WorkTime to ensure smooth operations, a balanced workload, and project success.

What are the benefits of outsourcing?

It depends on the specific field. For instance, cost efficiency is the most common benefit of outsourcing. The benefits of outsourcing for small businesses include the opportunity to focus on core activities without heavy investments in resources. The benefits of outsourcing human resources include optimized recruitment, payroll, and compliance management. Similarly, the benefits of outsourcing IT involve access to advanced technologies, enhanced cybersecurity, and 24/7 technical support.

How do you ensure quality when outsourcing?

Monitoring for outsourcing is essential to track project progress and adherence to deadlines. Using tools to monitor outsourced employees helps measure employee productivity in outsourced teams even if they are scattered around the world. For instance, WorkTime employee monitoring software can help boost the productivity of remote teams non-invasively. Request a demo right now to get more detailed information about WorkTime benefits for your business.

How can you evaluate outsourcing partners and their performance?

Employee monitoring for outsourcing agencies helps ensure outsourced teams maintain high productivity levels. Effective outsourcing in business requires clear metrics and regular performance reviews to evaluate the effectiveness of an outsourced team and ensure they contribute to business success. WorkTime is a perfect choice for achieving this goal. We offer 60+ comprehensive reports to analyze remote employee performance and get valuable productivity insights.

How do you control outsourcing?

Setting clear expectations and regular performance reviews can help track remote employees' productivity. Implement tools to monitor outsourced teams and observe progress with the WorkTime goal tracker. Effective outsourcing workforce management is necessary to stay involved with the project, address any challenges promptly, and optimize workflow to keep the outsourced project effective and productive.

What is outsourcing compliance?

Outsourcing compliance ensures that all activities performed by third-party partners adhere to all obligations. Employee monitoring for outsourcing agencies is an effective tool to guarantee compliance. Besides, company outsourcing monitoring will verify that partners follow industry regulations and standards. Compliance is a critical aspect of outsourcing in business, preventing legal risks and protecting reputation.

How to measure outsourcing performance?

Tracking key metrics can help measure outsourcing performance. Employee productivity in outsourced teams is a key metric that affects the quality of outsourced services. Monitor outsourced teams to evaluate the progress and identify bottlenecks. Moreover, monitoring insights help create outsourcing strategies and manage effectively. Try WorkTime to get 60+ comprehensive reports.

How do you evaluate outsourcing?

Managing outsourced projects is easy with employee monitoring software. Use employee monitoring for outsourcing agencies to track performance and ensure accountability. Get valuable insights to provide constructive feedback and structured reviews. You can monitor employees, maintaining transparency with non-invasive monitoring. It is one of the ways to manage outsource workers without invading their privacy.

How should a company manage outsourcing?

Employee monitoring tools help companies manage outsourced teams effectively. WorkTime offers numerous non-invasive features to monitor outsourced teams and boost productivity effortlessly. Track attendance, ensure employee engagement, and evaluate outsourced workers' performance metrics to ensure successful remote team management.

How do you ensure successful outsourcing?

Clear expectations, effective communication, and regular performance tracking are required for successful outsourcing. Monitoring for outsourcing teams helps ensure accountability and high-performance levels. For instance, you can monitor active and idle time of outsourced teams to get valuable attendance insights regardless of employee location. Choose WorkTime to monitor numerous performance metrics and get detailed reports.

Try WorkTime now!

Employee monitoring for outsourcing agencies

Monitor outsourced teams and maintain high employee performance.

Monitor outsourced teams with WorkTime

Monitor active and idle time of outsourced teams

Monitor active and idle time of outsourced teams

WorkTime is non-invasive, socially responsible monitoring for outsourcing agencies. It tracks employee performance without capturing any content (what's recorded).

HIPAA compatible

GDPR compatible

Ensure employee productivity in outsourced teams

Monitor if employees are spending their working hours on productive activities.

Ensure employee productivity in outsourced teams

Monitor outsourced employees across different locations

Monitor outsourced employees across different locations

WorkTime monitors outsourced teams across different locations (offices).

Success story

Medical service saves $7,500 per employee annually!

More features for outsourced offices

WorkTime offers over 60 reports to monitor outsourced employee performance

Performance progress

Screen productivity

Software use

Track time in online meetings

WorkTime offers more features to monitor outsourced teams

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